![]() Like the ACSI data, it suggests that CenturyLink is a solid but unspectacular, middle-of-the-pack performer regarding customer satisfaction. Power positioned CenturyLink above WOW, Xfinity, Spectrum, Mediacom, Cox and Frontier in the West region. Overall, CenturyLink did a little better than it had the year prior. Those scores were below the industry average for the South and West regions, but above the North Central region's mark. Power US Residential Internet Service Provider Satisfaction Study, CenturyLink scored 717 on a 1,000-point scale in the North Central region, 691 in the West and 665 in the South. It landed third from the bottom, with 62 points, which was only better than Frontier and Optimum.įor the 2022 J.D. On the other hand, CenturyLink's DSL didn't impress consumers much. It did quite well on the fiber side, notching a score of 78 out of 100 points, which was good for second place. ACSI CenturyLink home internet: Mixed customer satisfaction numbersĬenturyLink saw a mix of good and bad with the 2023 American Customer Satisfaction Index survey. While CenturyLink's DSL service rang up middling numbers, its fiber internet was second only to AT&T Fiber in ACSI's most recent survey. That's a significant change and means you won't need to monitor your data usage or worry about gobbling up too many gigabytes before your billing cycle ends. ![]() CenturyLink also includes unlimited data with all fiber plans as part of the rollout of Quantum Fiber. In previous years, CenturyLink reserved its unlimited data for DSL plans only. Lastly, CenturyLink currently has an online offer for new gigabit customers - free installation and no charge for the CenturyLink modem. If you wanted to avoid paying the additional monthly equipment fee, you could buy the CenturyLink modem for a one-time fee of up to $200. Additionally, you can expect a one-time broadband activation fee of $20 when you begin service. In some instances, that fee may go up to $149. CenturyLink will charge $99 for professional installation if that's the case at your place. While there's no charge for self-installation, not all addresses are eligible for that option. One thing to note from the small print is that the monthly equipment fee does not fall under the previous Price for Life deal, so that portion of your bill could increase during your time of service. Going with CenturyLink's equipment will add $15 a month to your bill. You can check the list of CenturyLink-compatible devices, but if you decide to go with your own gear, you won't be eligible for CenturyLink's free 24/7 tech support. Like many other ISPs - including Spectrum, Verizon and Xfinity - CenturyLink allows you to avoid a modem or router rental by using your own device. Here are a few more details to consider when evaluating CenturyLink's internet service. CenturyLink home internet: Other aspects to knowĬenturyLink requires monthly prepayment to offer you its competitive prices and no-term agreements. Similarly, not stellar, but not as stark a difference as the previous comparison. While CenturyLink again came in seventh place, it notched a 58% score to the other six's average of 86%. ![]() The gap isn't quite so vast when you turn to Ookla's Consistency Score, which looks at how often a provider delivers broadband speeds to its customers. CenturyLink rang in with a paltry 41Mbps, in comparison. That might not seem bad, but the six providers above it averaged approximately 170Mbps. Its most recent scores for Lumen, taken during the third quarter of 2022, list CenturyLink in seventh place behind Spectrum, Cox, Xfinity, Verizon, Optimum and AT&T Internet. Service is only available via DSL in many regions, which lags well behind fiber and cable for speeds and performance.įor example, if you head to the speed-testing website Ookla, you'll find a Speedtest Intelligence metric that tracks the fastest ISPs based on median download speeds. The not-so-good news is that CenturyLink fiber isn't available at every address in the footprint. You'll find symmetrical download and upload speeds, which means better performance for work (no glitchy Zoom calls or frozen FaceTime frames) and play (less lag during online gaming and no issues streaming Succession in 4K). ![]() If Quantum Fiber plans are available in your area, CenturyLink's internet service is plenty fast. CenturyLink home internet: Fiber's fast, but DSL. And Cox (all between 8 and 14 cents) and the gigabit fiber plans from AT&T and Verizon, which all hover around 9 cents.Īs it currently stands, CenturyLink's fiber plans are some of the best values you'll find for your home internet.
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